Welcome to Webiscripte's Support Policy. This policy outlines the terms and conditions for the support services provided by Webiscripte for its Software as a Service (SaaS) products.

1. Scope of Support

Webiscripte provides support services related to the functionality, features, and usage of its SaaS products. The support scope includes assistance with technical issues, bug reports, and general inquiries.

2. Communication Channels

We offer support through the following channels:

• Email: support@webiscripte.com
• Helpdesk: [Provide the URL to your helpdesk or support portal]

3. Support Hours

Our standard support hours are [Specify your support hours]. We strive to respond to support inquiries promptly during these hours.

4. Response Time

We aim to respond to support inquiries within [Specify the expected response time, e.g., 24 hours] during regular business hours.

5. Bug Fixes

Webiscripte is committed to addressing and fixing reported bugs in a timely manner. Updates and fixes will be provided through software releases and patches.

6. Exclusions

Our support services do not cover the following:

• Customization of the software beyond standard configuration.
• Training on unrelated technologies or third-party applications.
• Issues caused by third-party plugins or integrations.